Frequently Asked Questions
Everything you might want to know before bringing the Tee-House home.
How long does shipping take?
Within the EU, 3–7 business days. UK 5–10 days. US/Canada 7–14 days. You'll get tracking by email as soon as your order ships.
Is assembly difficult?
Not at all. The Tee-House snaps together in under 5 minutes — no tools required.
What materials is it made from?
Sustainably sourced birch plywood with non-toxic, water-based finishes. Safe for cats and humans.
What size cats does it fit?
The Tee-House comfortably fits cats up to 7 kg (15 lb).
Can I return it if my cat doesn't like it?
Yes — we offer a 30-day return window. See our refund policy for details.
How do I clean it?
Wipe the wood with a damp cloth. Toss the t-shirt cover in the wash whenever needed.
Do you ship internationally?
Yes, worldwide. Shipping is calculated at checkout. International orders may incur customs duties.
Still have questions? Email info@charlottecat.com